Here's How You Can Get a Refund at The Google Play Store

What is Google Play balance?

A huge number of applications are available for download via the Google Play store either for a cost or free of charge. In order to make purchases on Google Play, various methods can be used. You can either use a credit or debit card, gift card or deposit money in your Google Play wallet.  

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Popular Google Play Instant Gift Card Amounts 

Google Play Credit is the perfect gift for anyone who subscribes to apps within the Google ecosystem. Google Play Gift Cards by digital delivery come in varying amounts. Generally, the most popular Google Play Gift Cards include but are not limited to the following: 

  • $25 Google Play Gift Card (email)

  • $50 Google Play Gift Card (email)

  • $100 Google Play Gift Card (email) 

Earn free Dundle Coins for every Google Play instant gift card you purchase at Dundle.com. Learn more frequently asked questions (FAQs) about buying Google Play Gift Cards (email delivery) below.

Refund turnaround times

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid. 

If your refund takes longer than expected, check your refund status on your Google Pay account. If the status is “Refunded,” you’ll see a credit on your form of payment. If the status is “Cancelled,” the order was never charged and so you won’t see a credit on your form of payment. 

How to contact an app or game developer for a refund

On your mobile device:

  1. Open the Google Play Store app.
  2. Search for the app whose developer you want to contact.
  3. Tap on the app.
  4. Tap on Read More.
  5. Hope that the contact information isn’t “M. Mouse, Disneyland”.

How do you load your gift card into your Google Play?

On your preferred web browser, go to and sign in to your Google account. You’ll then be forwarded to the redemption page. To redeem a gift card on your Android device, open up the Google Play application. Open the left-side pull-out menu in the app, and you’ll see the entry that says Redeem in the list that you can click on. Follow the instructions to enter your redemption code.

What is a Google Play Gift Card?

A Google Gift Card can be used to quickly and easily top up any Play Store balance. Users can choose to spend their prepaid balance on a huge assortment of mobile games, apps, in-game credit, music and more. As long as the country of your account matches the currency on the card, you can use it on the huge digital entertainment library on the Google Play Store App at your convenience!

How to Request a Refund on Google Play

If you missed the two-hour window to uninstall the app and get an automatic refund, don’t sweat because all is not lost. You can still get your money back, but you should act fast as the next refund window closes after 48 hours. Here’s what to do:

  1. Open your Google Play account in a web browser
  2. Hit Order History
  3. Find the item you wish to return
  4. Choose Request a refund or Report a problem, and select the option that matches your situation the best
  5. Fill out the form and make sure that you include a note stating that you’d like a refund
  6. You will receive an email with the decision about your refund

Google Play Refunds via Email

If you miss the 48-hour window, your best bet is to contact the developers directly by finding their contact info in the Read More section on their app’s page on Google Play. In most situations, the companies behind apps and games on Google Play leave an email address for their customer support, where you can direct your refund request.

Alternatively, if everything else fails, you can try to contact the Google Play support team using chat or email, and persuade them that you should get a refund.  

Google Play Refunds via Google Assistant

If you’re using a smart device with Google Assistant installed and enabled, you can ask it to deal with the refund for you. Fire it up by saying Ok, Google, and follow up with one of these sentences:

  • Cancel my Google Play apps order
  • I need a refund from Google Play
  • I want a Google Play refund
  • I paid for an app, but I want a refund
  • How do I get a refund from Google Play

It should list your most recent orders and ask if you want to cancel them. As virtual assistants are still not perfect, it may show source links for more info, and you’ll have to deal with it manually. One more thing—it works only if you use US English.

Can you request a refund via

Yes / No

DoNotPay

Yes
Email

Yes, but indirectly

Google Assistant

Yes

Phone

No

Letter

No
Website

Yes

In-person

No

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Other Things to Note When Requesting a Refund on Google Play

Since Google Play has numerous products and services, refund policies can get complicated. Here are some things you should have in mind if you’re asking for a refund on Google Play:

  • Play gift cards and cash top-ups are non-refundable unless required by law. The U.S. residents may request a refund for redeemed gift cards and codes for values lower than $10
  • Gifts of Google Play credit or Google Play Books are refunded to the person who bought them and only before they’re redeemed. The refund window is three months
  • If you manage to get a refund for an item that earned you Play Points, those points will be deducted from your balance and your level progress

Request a refund for recent purchases

  • If it’s been less than 48 hours since you bought an app or made an in-app purchase: You can request a refund through Google Play.
  • If you bought music, movies, books, or other content: You may be able to request a refund more than 48 hours after your purchase (check policy below).

You’ll usually get a decision within 1 business day but it can take up to 4 business days.

Request a refund

How to get a refund for apps or games past 48 hours of purchase

If it has already been more than two days since you bought the app or game, then you’re going to have to go directly to the developer to request a refund.

Step 1: Open the Google Play Store app.

Step 2: Tap the three horizontal lines at the top left to open the menu.

Step 3: Choose Account > Purchase History.

Step 4: Find the app or game you want to return and tap View.

Step 5: Scroll down until you find Developer Contact and tap Email. This should open a new email in your email program.

Step 6: Explain that you want a refund and why.

It’s best to be polite and explain your reasons fully, because it’s up to the developer whether to grant the refund or not.

Combine Google Play gift cards with other payment methods?

You can only combine your Google Play balance with another form of payment or promotion if your balance is less than your purchase amount in the Play Store

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